Frequently Asked Questions (FAQ)

How soon will my order be shipped?

We process and ship most orders within 1 to 2 business days after payment confirmation (excluding weekends and holidays). You will receive a shipping notification with tracking details as soon as your order is on its way.

Do you offer free shipping?

Yes, we offer free standard shipping on all orders to our available destination countries, with no minimum purchase required.

How long does delivery take?

Estimated delivery time is 7 to 15 business days for most countries under normal transit conditions. Delivery to remote areas or during peak shopping seasons may take slightly longer.

Do I need to pay any extra taxes or customs duties?

The prices shown on our website do not include import duties, taxes, or VAT levied by your destination country. Any such charges are the sole responsibility of the buyer and must be paid to your local customs office or carrier upon delivery. We recommend checking your country’s customs policy before purchasing.

Can I change or cancel my order after placing it?

If you need to change your order details or cancel your order, please contact our support team within 2 hours of placement. Once an order has been processed or handed over to the shipping carrier, no modifications or cancellations can be made.

How can I track my order?

Once your order is dispatched, we will automatically send a tracking number and a tracking link to the email address you provided at checkout. Please allow 1 to 2 business days for the carrier’s system to update the tracking information.

What if my package is lost or arrives damaged?

If your package arrives damaged, please keep all packaging materials and contact us within 7 days of delivery with clear photos or videos of the damage. If your tracking information has not updated for an extended period and you suspect the package is lost, please contact our support team so we can initiate an investigation with the carrier.

What if I am not satisfied with my order or want to return it?

Please review our full Refund and Return Policy for detailed terms. In short, we generally only accept returns for verified manufacturing defects or quality issues. Any voluntary returns for personal reasons (change of mind) are subject to strict conditions, including buyer-paid international return shipping to China and a 25% restocking fee.

How quickly do you respond to customer inquiries?

Our customer support team aims to respond to all inquiries within 24 hours on business days (Monday to Friday).

Where do you ship from?

All orders are securely packaged and shipped directly from our central fulfillment center in China.